About Sport Complaints
Hockey Canada’s Independent Third Party (ITP) operates under the name Sport Complaints and is composed of independent contractors across Canada. Each of the independent contractors is either a trained lawyer or paralegal with a background in safe sport.
The two lead ITPs are Brian Ward (he/him) of W&W Dispute Resolution Services and Jahmiah Ferdinand-Hodkin (she/her) of Sport Dispute Management Professional Corporation. The have collectively administered thousands of safe sport complaints for dozens of National Sports Organizations and Provincial Sports Organizations. Brian and Jahmiah are supported by 5 to 20 contractors, with the team size varying depending on the volume of complaints at the specific time in the season.
The team administers each complaint in accordance with the Maltreatment Complaint Management Policy and has adjusted its process based on feedback received from complainants, respondents and Hockey Canada members in order to best and most effectively service the community.
As prescribed by the Policy, the ITP retains separate third parties to investigate, adjudicate and mediate the complaints. These investigators, adjudicators and mediators are all experienced in safe sport and many are on the Abuse – Free Sport and SDRCC panels. They are located across Canada and include individuals able to work in both French and English. The adjudicators and mediators are all lawyers or retired judges. They are fully independent from the ITP, Hockey Canada and Hockey Canada Members. Prior to accepting to mediate, adjudicate or investigate a complaint, they confirm to the ITP that they have no prior relationship with the parties or associations involved in the complaint.