The decision to make a complaint is a difficult one. We understand that a lot of thought and time has gone into each complainant’s decision to submit a complaint. We thank each and every complainant who has come and will come forward for making this difficult decision.
We would like to provide you with some information regarding the complaint process from the perspective of a complainant.
The complaint process is a robust process. It does not provide immediate results as it goes through multiple steps to ensure fairness and a fulsome investigation results in accurate and appropriate resolutions. While every effort is made for a timely resolution, the process can take time.
You do not have to be the victim of maltreatment – you can be a concerned party who has witnessed or been informed of maltreatment.
“Complainant: an individual or organization who submits a complaint.”
The subject of a complaint is called a “Respondent”.
“Respondent: the Organizational Participant or Member Participant who is the subject of a complaint.”